Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Due to the nature of skincare and hygiene, we can only accept returns of unopened, unused products in their original packaging. Opened or used products cannot be returned. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at trynevu@gmail.com. Please note that returns will need to be sent to the following address: 1417 SE 27th Terr, Homestead, FL 33035

If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at trynevu@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
For hygiene reasons, opened or used skincare and personal care products cannot be returned. We also cannot accept returns on sale items or gift cards. Please get in touch if you have questions or concerns about your specific item.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be unopened, unused, and in its original packaging. You'll also need the receipt or proof of purchase.

Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we've approved your return, please contact us at trynevu@gmail.com.